StepMind

Support & account deletion

StepMind Support

Last updated: September 21, 2026

Delete your account and data

You can permanently delete your account whether you use StepMind as a guest or with Apple/Google sign-in.

In the app (recommended)
  1. Open StepMind and select Me.
  2. Tap the account card at the top.
  3. Select Delete account.
  4. Read the confirmation and confirm deletion.

When StepMind confirms success, active-system data linked to that account is removed: account and linked sign-in data, problem photos, recognized content, tutoring conversations, answer checks, history, and mistake-book entries. This cannot be undone.

Deletion or privacy request by email

Email support@vivathinking.com with the subject StepMind Account Deletion Request and include your User ID from the Me screen. Do not send passwords or identity documents unless our support team specifically asks for a limited verification step.

Email support

Frequently asked questions

Why does StepMind need a problem photo?The image is used to recognize the question and generate tutoring steps. Crop out names, faces, contact details, and unrelated content before uploading.
Can StepMind's answer be wrong?Yes. AI can make mistakes. Use the answer-check flow when you have a reference answer, and verify important work with a teacher or textbook.
How do I keep history across devices?Link Apple or Google from the account card. Guest history is tied to the current anonymous account and may not be recoverable after sign-out or device loss.
How do I clear local files without deleting history?Go to Me → Storage → Clear cache. This clears temporary local files but leaves server-side learning history intact.
What should a parent do if a child submitted personal data?Email us with the StepMind User ID and enough context to locate the record. We will reasonably verify the request and delete the child's data promptly.

Contact

Bug reports, accessibility issues, privacy questions, and general feedback: support@vivathinking.com. Please include the app version and User ID when relevant, but never send your password.

StepMind 支持

最后更新：2026 年 9 月 21 日

注销账号并删除数据

无论您使用游客账号还是关联 Apple/Google 登录，都可以永久注销账号。

在 App 内操作（推荐）
  1. 打开 StepMind，进入“我的”。
  2. 点击顶部账号卡片。
  3. 选择“注销账号”。
  4. 阅读确认内容并确认注销。

StepMind 显示成功后，该账号在活跃系统中的账号及关联登录信息、题目图片、识别内容、导学对话、答案核对、历史和错题记录会被删除，且无法恢复。

通过邮件申请删除或行使隐私权

发送邮件至 support@vivathinking.com，主题填写 StepMind 账号注销申请，并提供“我的”页面显示的用户 ID。除非支持人员明确要求进行有限核验，请勿发送密码或身份证件。

联系支持

常见问题

为什么需要上传题目照片？图片用于识别题目并生成导学步骤。上传前请裁掉姓名、人脸、联系方式及无关内容。
StepMind 的答案可能出错吗？可能。AI 会犯错。有参考答案时请使用开始前核对功能，重要结果还应向老师或教材核实。
如何跨设备保留记录？在账号卡片中关联 Apple 或 Google。游客记录与当前匿名账号绑定，退出或设备丢失后可能无法找回。
如何只清理本地文件而不删除记录？进入“我的 → 存储 → 清除缓存”。此操作清理本地临时文件，不影响服务端学习历史。
儿童误传个人信息，家长应如何处理？请邮件提供 StepMind 用户 ID 和定位记录所需的必要信息。我们会合理核验并尽快删除儿童数据。

联系我们

Bug、无障碍问题、隐私问题或一般反馈：support@vivathinking.com。必要时请附 App 版本与用户 ID，但切勿发送密码。