ScanSpace Support Center
Welcome to ScanSpace Technical Support! Below you will find answers to frequently asked questions, user guides, and troubleshooting steps.
1. Frequently Asked Questions & Guides
Q1: Which iOS devices support 3D LiDAR Room Scanning?
3D room scanning requires a device equipped with a LiDAR Scanner:
- iPhone 12 Pro, 12 Pro Max, 13 Pro, 13 Pro Max, 14 Pro, 14 Pro Max, 15 Pro, 15 Pro Max, 16 Pro, 16 Pro Max or newer Pro models
- iPad Pro 11-inch (2nd generation or newer)
- iPad Pro 12.9-inch (4th generation or newer)
Q2: How to export CAD (.DXF) and PDF floor plans?
Open any project in your ScanSpace Library, tap the "Export" tab at the bottom, and select your desired format:
- CAD Vector (.DXF): Layered line drawings configured in millimeters for AutoCAD, SketchUp, or Revit.
- PDF Report (.PDF): Complete 2D/3D floor plan layout with wall dimensions, room area totals, and title block.
- High-Res Image (.PNG): Instant 2D floor plan layout image for messaging.
Q3: How to manage or cancel ScanSpace Pro subscription?
ScanSpace Pro subscriptions are managed directly by Apple. To manage or cancel:
- Open the Settings app on your iPhone or iPad.
- Tap your Name / Apple ID at the top.
- Tap Subscriptions and select ScanSpace Pro.
- Tap Cancel Subscription.
Q4: How to delete your account or cloud backup data?
You have full control over your data:
- Clear Local Cache: Go to `Profile -> Cache` inside ScanSpace to clear temporary render caches.
- Delete Account & Cloud Backups: Go to `Profile -> Account -> Delete Account`. Confirming deletion will permanently erase your cloud backups and account profile within 30 days.
2. Contact Technical Support
If you encounter any issues or have feature suggestions, please reach out to our team:
Email: support@vivathinking.com
Company: VivaThinking Technology Co., Ltd.